Trips to the airport
We have a 15-minute pickup window when traveling to Arlanda, which means that your ride will normally show up within 15 minutes of your scheduled pickup time. For example, if your pickup time is 10:00, your car will show up between 10:00 and 10:15.
It’s important that you are at the booked pickup address and are visible and ready for departure when the pickup window starts. Our drivers run per a strict schedule and unfortunately they do not have the opportunity to wait for travelers.
The pickup time you receive as a proposal when booking, is based on the information you provide about your trip. When choosing Domestic / Schengen, we calculate that you will arrive at the airport 50 minutes before your scheduled flight departure. When traveling International / Charter, we calculate that you arrive 1 hour and 50 minutes before your flight departure. If you wish to arrive earlier or have larger margins, you can choose an earlier pickup time than we suggest.
Trips from the airport
Your pre-booked pickup from Arlanda is not fixed to a specific time, but is regulated according to your arrival schedule. In your booking, you specify the time your flight is suppose to be landing.
You let us know that you have landed at the airport and are ready for your pickup, by completing your self- check in for Door to Gate. First after checking in, your car will drive up to the desired terminal.
This means that your booking with Door to Gate will not get affected if your flight gets delayed. You can check in for your pickup via:
- The app: You can check in by simply just opening the app on your phone after landing and click “Yes” when the push request asks you to. You can also use the “My trips” page and then click “Check in” for your trip.
- SMS: You will receive a text message to the specified phone number after you landed. By following the link in the text message, you can start your check-in without having to have the app on your phone.
- Hosts: Between 07:00 and 01:30 you will find our Flygbussarna hosts outside of the arrival terminals by the bus stops, to help you check in for the trip.
After checking in, you will receive instructions to your phone on how to find our pickup location depending on the terminal you indicated you are on. You will also be able to follow your assigned car on a map, as well as contact your driver if required.
Your ride will usually pick you up within 20 minutes of check-in. An extended waiting time may occur at special occasions.